Canny

Canny provides a centralized platform for gathering, organizing, and analyzing customer feedback, feature requests, and bug reports. Users can submit ideas through a feedback portal that can be embedded on a website, and the system automatically captures input from conversations, merges duplicates, and tags entries for easier management. The tool also offers AI‑assisted capture and comment summarization to streamline the intake process.

The service includes analytics that surface insights such as potential revenue impact and user segment preferences, allowing product teams to apply custom scoring formulas that weigh impact, effort, and other business factors. Integrations with CRM and project‑management tools enable synchronization of opportunity data and seamless transition of prioritized items into development workflows. Teams can publish public or private roadmaps and changelogs to keep stakeholders informed of progress.

Canny is positioned for product and engineering teams that need a structured way to close the feedback loop, prioritize work based on data‑driven criteria, and maintain transparent communication with customers throughout the product lifecycle.