Typewise AI Customer Service

The platform adds an AI‑driven layer atop existing customer‑service systems, linking channels, policies and actions so that agents can read from and write to CRM, ERP, billing, ITSM, commerce and knowledge bases. It supports omnichannel interaction—including chat, email, WhatsApp, social media and voice—and can handle support, sales and commerce workflows such as returns, billing, quotes and renewals.

Business users define and run automation workflows with plain‑language instructions, eliminating the need for custom code or tickets. The system incorporates hybrid intelligence, allowing AI to act autonomously while routing complex cases to human reviewers for approval, partial handoff or full takeover. Built‑in policies, simulation and evaluation tools validate changes before deployment, providing audit trails and governance.

Typical onboarding is rapid: a first specialist agent can be live in minutes, with additional agents and channels expanded over weeks. The solution emphasizes measurable outcomes, enterprise‑grade security and governance, and the ability to scale safely across large ticket volumes.