Auxx AI

The platform provides an AI‑driven inbox that automatically classifies incoming messages, drafts replies using contextual order information, and routes tickets based on sentiment, urgency, product type, and customer history. Users can build conditional workflows without code, linking actions such as refunds, order tracking, or product recommendations to email, messaging apps, and Shopify.

It targets small businesses that need to automate support processes while retaining the ability to collaborate on tickets in a unified interface. The system includes out‑of‑the‑box performance metrics that monitor resolution rates, response times, and customer satisfaction, helping teams identify bottlenecks and improve efficiency.

Distinctive aspects include a unified data model that integrates email, messaging, and e‑commerce tools, and an intuitive UI that reduces clicks compared with traditional ticketing systems. The product is offered as an experimental, open‑source solution with a quick setup that works with Gmail and Outlook.