Chatwoot

The platform provides a self‑hosted or cloud‑based inbox that aggregates customer messages from live chat, email, and social channels such as Facebook, Instagram, Twitter, WhatsApp, Telegram, Line, and SMS. It includes a built‑in help‑center for publishing articles and FAQs, allowing users to find answers without contacting support. An AI assistant, called Captain, can suggest replies, automate responses to common queries, and translate messages, helping agents handle conversations more efficiently.

Collaboration tools include private notes, @mentions, labels, canned responses, and auto‑assignment of tickets. The system supports multi‑language interactions, custom views, filters, business‑hour settings, and automation rules for scaling workflows. Contact profiles store interaction history, and segmentation features enable targeted campaigns.

The software is released under a proprietary license but is positioned as an open‑source alternative to commercial solutions such as Intercom, Zendesk, and Freshdesk. It is stable, self‑hostable, and offers a free tier without requiring a subscription.