Libredesk

Libredesk provides a unified, self‑hosted inbox for handling live chat, email and additional channels within a single binary application. Users can embed a real‑time chat widget on their website, route incoming messages to shared mailboxes, and manage all conversations from one interface. The system supports role‑based access with granular permissions, allowing teams to define custom roles for agents and administrators.

Automation features let administrators create rules that auto‑tag, assign, and route messages based on configurable conditions, while macros and custom attributes streamline repetitive responses and enrich contact data. Built‑in CSAT surveys, SLA tracking, and activity logs give visibility into customer satisfaction, response times, and audit trails.

The platform is distributed under AGPL‑3.0, runs on Linux, macOS, Windows and BSD, and can be deployed via a single binary or Docker container without per‑seat pricing. It includes a command bar for quick actions, webhook support for external integration, and an AI‑assist option for rewriting replies.