Bitrix24

The platform combines customer‑relationship management, sales automation, and communication tools in a single web‑based environment. Users can track leads, deals, contacts, and pipelines, control access permissions, and run omnichannel contact‑center features such as live chat, WhatsApp, Instagram, telephony, and email. Integrated marketing utilities include email campaigns, social media ads, SMS, and landing‑page creation, while analytics provide sales‑funnel insights, employee performance metrics, and customizable BI dashboards.

Task and project management are offered through Kanban boards, Gantt charts, Scrum boards, and task lists, with support for checklists, sub‑tasks, time tracking, and AI‑generated descriptions. Projects can be organized in workgroups, with role‑based permissions, file storage, online document editing, and video conferencing. Automation is enabled via workflow rules, API integrations, and AI assistants that generate summaries, transcriptions, and suggestions.

A desktop application for macOS and mobile apps extend the same functionality to offline and on‑the‑go use, synchronizing contacts, calendars, tasks, and communications across devices. The system also provides e‑signature, invoicing, inventory, and payment processing features for end‑to‑end business management.