Refaire

The platform provides a live, multimodal AI technician that interacts with customers through video, audio, and text to diagnose and resolve hardware product issues in real time. Users open a branded support link, initiate an instant video session, and the AI observes the device, asks clarifying questions, and guides step‑by‑step repairs without requiring a separate app. The service operates 24/7, supports multiple languages, and is positioned as a tier‑1 support automation layer that reduces the volume of tickets reaching traditional customer‑experience systems.

Hardware manufacturers that experience high inquiry volumes, repetitive troubleshooting, and rising support costs can integrate the AI technician to handle the majority of first‑contact resolutions. The system is intended to lower operational expenses, shorten handling times, and limit human agent escalation to a small fraction of cases. It is offered through an experimental founders program that grants early‑stage hardware brands free onboarding and access to the live AI diagnostic platform.